Buy my Books!

The Sketchnote Workbook is a fully-illustrated book and video, showing how to use sketchnotes in new ways, along with advanced tips and techniques.
Learn about and buy the book →
Download a FREE chapter →
Watch a FREE video sample →

The Sketchnote Handbook is a fully-illustrated book and video, designed to teach regular people how to create sketchnotes.
Learn about and buy the book →
Download a FREE chapter →

Mike Rohde (Color - Square)

ROHDESIGN is the website of designer Mike Rohde, who writes on design, sketching, drawing, sketchnotes, technology, travel, cycling, books & coffee.
Read more about Mike →

SIGN UP! Get the Rohdesign Newsletter.

« On Keeping Technology in Perspective | Main | Palm Tipsheet 2.0 »

Email Carefully!

I've always tried to make the email messages I write "safe for public consumption", because I never know where an email message might end up. I was reminded of this guideline after reading the eye-opening story Misfired Messages Roil Businesses at The article is a cautionary tale filled with email horror stories like this one:

In a note intended for a few friends, marketing executive Alex Clark once mocked his company's CEO and his inability to properly attach a document to an e-mail message, only to discover he had sent the missive to the chief executive himself. "Working with the IT department and the CEO's personal secretary," said Clark, "I attempted to intercept the message before it reached his inbox -- to no avail. Later that night, I received the response. The CEO made his outrage abundantly clear in the most scathing e-mail I have ever received."

For me, the article makes obvious just how easy it is to send disastrous messages if you're not very careful. Because email is almost a blend between written notes and phone conversations, I think it's often treated a bit too casually.

Combine the relaxed nature of email with its immediacy and multiple recipient capability and you've got a recipe that could potentially cook up a batch of serious trouble.

The moral of the story? Be careful what you write. Consider it "safe for public consumption", because you never know where any email message might land.

If in doubt, don't send it out!

Enjoy your weekend! :-)

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
All HTML will be escaped. Hyperlinks will be created for URLs automatically.